Mon–Sat 08:00–20:00 · Sunday on request Prices just below the market · Free re‑clean within 24 h
Call or WhatsApp+355 6X XXX XXXX Get my price
SQENIT

DRAFT: to be checked by a lawyer before publication. Not legal advice. Everything in [SQUARE BRACKETS] must be filled in or confirmed by the client. See CHECKLIST.md. Note: in October 2026 the Albanian Assembly adopted a new law “On Consumer Protection”. This draft must be checked against its final text. If the two language versions differ, the Albanian version prevails. [LAWYER: confirm] Version: draft 1, 2026-11-04.

Terms of Service

Union Cleaning & Facility Services SHPK NIPT M62230023J · Rruga “Naim Frashëri”, property no. 4/225, ZK 8210, Tirana, Albania Phone / WhatsApp: +355 6X XXX XXXX [PLACEHOLDER] · Email: [email protected] · Website: unioncleaning.al Last updated: [PUBLICATION DATE]

These terms apply to every cleaning service you book with us, on our website, by WhatsApp, by phone or by email. By confirming a booking, you accept these terms. Business customers may also sign a separate written contract; if so, that contract prevails.

Nothing in these terms limits the rights the law gives you as a consumer.

1. Services and areas

We offer cleaning of homes and apartments, deep cleaning, post-construction cleaning, move-in/move-out cleaning, Airbnb and short-term rental turnovers, and cleaning of offices, shops, restaurants, clinics, warehouses, apartment-building stairwells and windows, in Tirana, Durrës, Vlorë and Sarandë. We also offer disinfection (DDD service) under the required licence [Licence no.: FILL IN]. What each package includes is described on the service page or in the quote.

2. Prices

  • Prices are in Albanian Lek (ALL) and [include VAT / the company is not VAT-registered — CONFIRM].
  • Per-m² prices are based on the property’s internal floor area. The 1+1, 2+1 and 3+1 packages assume a standard property [up to X m²] in normal condition.
  • Hourly cleaning has a 3-hour minimum.
  • “From” prices are starting prices; the final price is given in the quote.
  • The quote is based on the information and photos you give us. If on site the condition or size is very different (e.g. building debris, exceptional dirt, a larger area), we tell you before we start and propose a new price. You decide whether to go ahead; if not, only a call-out fee of [X Lek] may apply.
  • Windows at height, special jobs and work outside the city need a separate quote. [Travel fee outside the city centre: CONFIRM.]

3. Booking

  1. Contact us by WhatsApp, phone or the form on the website.
  2. We send you a quote with the price, date, time and what is included.
  3. The booking is confirmed when we confirm it in writing (WhatsApp, SMS or email). [For jobs over X Lek or post-construction cleaning, a deposit of X% may be required — CONFIRM.]

Please tell us in advance about: pets, valuable or delicate items, special surfaces (marble, solid wood, expensive curtains), allergies and any hazard at the property.

4. Your responsibilities

  • Give us access at the agreed time (in person, by key or code).
  • Provide running water and electricity.
  • Remove or secure cash, jewellery, documents and items of special value.
  • Tell us about existing damage or defects (e.g. loose tiles, damaged furniture).
  • Keep pets shut away or under control.

5. Cancelling and rescheduling

By you:

  • Free cancellation or rescheduling up to [24] hours before the booked time.
  • Cancellation less than [24] hours before: fee of [X% of the price / X Lek].
  • If the team cannot get into the property at the agreed time (nobody home, wrong code) after waiting [30] minutes: fee of [X% / X Lek].
  • Deposits are fully refunded for cancellations in time; for late cancellations, the fee is deducted from the deposit.

By us: If we have to cancel (illness, extreme weather, force majeure), we tell you as soon as possible and offer another time or a full refund of any payment.

6. Right of withdrawal (consumers)

When you book at a distance (website, WhatsApp, phone), as a consumer you have the right to withdraw from the contract within 14 days without giving a reason. If you ask for the service to be done within these 14 days, you expressly request this, and:

  • if you withdraw before the service is done, you pay only for the part done up to then;
  • once the service has been fully performed, the right of withdrawal no longer applies.

[LAWYER: confirm the period and exceptions under the new consumer protection law; confirm how this fits with the cancellation rules in section 5.]

7. Payment

  • Payment methods: [cash / bank transfer / card / POS — CONFIRM].
  • One-off services are paid [when the job is finished, on the day of service].
  • Monthly plans and business contracts are paid [in advance at the start of the month / within X days of the invoice].
  • We issue a fiscalised tax invoice for every payment. Businesses receive an invoice with their NIPT.
  • Late payment by business customers: [statutory interest / X% — CONFIRM].

8. The Union Guarantee: free re-clean

  1. Free re-clean. If any part of the service wasn’t done as agreed, tell us within [48] hours of the job finishing (WhatsApp, phone or email, ideally with a photo). Our team comes back free of charge within 24 hours of your message, or at a time that suits you, and re-cleans that part.
  2. Re-clean only, no money refunds. The guarantee is given as a free re-clean; it does not include money back.
  3. Exclusions. The guarantee does not cover: stains or damage that existed before the service; old, fragile or badly installed items; areas you asked us not to clean or that were not in the quote; dirt caused after we leave (guests, pets, building work). For post-construction cleaning, the guarantee covers the dust and debris present at the time of cleaning, not new work.
  4. Your statutory rights remain. This does not limit the rights the law gives you as a consumer. In particular, if the service was not carried out at all (e.g. our team did not turn up or we cancelled), we refund any payment made (see section 5). If the service has serious defects that we cannot put right with a re-clean, you keep the remedies the law provides, such as a price reduction or refund. [LAWYER: confirm under the new consumer protection law.]

The guarantee is in addition to your statutory consumer rights and does not limit them.

9. Damage and insurance

  • We cover damage caused by our team. If our team damages something, we tell you straight away and repair, replace or compensate it.
  • We are insured. We hold third-party liability insurance with [INSURER NAME], up to [AMOUNT] per incident.

How to make a damage claim:

  1. Tell us within [X] hours of the service finishing, by WhatsApp or email.
  2. Send photos of the damage and, if you have it, the receipt or value of the item.
  3. Do not repair or throw away the item before we or the insurer have seen it, except in an emergency (e.g. a water leak).
  4. We confirm receipt within [1] working day and, if needed, come to inspect.
  5. We reply in writing within [X] working days: repair, replacement or compensation.

Not covered:

  • existing damage or normal wear and tear;
  • items badly installed or fixed, or surfaces already damaged;
  • stains or dirt that cannot be removed with safe cleaning methods;
  • damage resulting from inaccurate or incomplete information from you (e.g. delicate surfaces you did not tell us about);
  • cash, jewellery or items of special value that were not removed or declared.

[LAWYER: check whether these exclusions and any cover limit are allowed for consumers.] No limit applies to damage caused intentionally or by gross negligence, or to death or personal injury.

Keys: returned or kept as agreed. If we lose a key, we cover the reasonable cost of replacing it [and the lock].

10. Products and safety

We use professional cleaning products [eco-friendly — CONFIRM]. If you want us to use your own products, tell us in advance; in that case we are not responsible for their effects. The team may refuse work that is unsafe (e.g. heights without equipment, heavy mould or hazardous waste).

11. Staff

All our staff are background-checked: before starting work, each person provides a police record certificate (dëshmi penaliteti) and is trained by us. Staff are bound by confidentiality about addresses, keys and access codes. Please do not ask staff to do work outside the quote, or hire them directly outside Union. [For businesses: no direct hiring of our staff for X months — CONFIRM.]

12. Plans and recurring contracts

Monthly plans (Airbnb, offices, shops) continue month to month until either side ends them with [14/30] days’ notice. Visits cancelled late are not refunded and do not roll over to the next month, unless agreed otherwise.

13. Complaints

Send complaints by WhatsApp or email. We reply within [3] working days and aim to resolve them within [14] days. If you are not satisfied, as a consumer you can contact the state consumer protection authority [National Agency for Consumer Protection — CONFIRM the name and contact details under the new law] or the courts.

14. Governing law and courts

These terms are governed by Albanian law. Disputes are decided by the competent court in [Tirana]. This does not remove your right as a consumer to go to the court where you live, where the law allows it.

15. Changes

We may update these terms. Confirmed bookings are governed by the terms in force when the booking was confirmed.

Confirmation message (WhatsApp/email)

Your booking is confirmed: [service], [address], [date, time], price [X Lek]. Free cancellation up to [24] hours before. Terms of service: [link].